RMA Form

Do you have any questions regarding our RMA request?
Contact us: +49 (0)231 880857 – 0

1 Contact information
2 Returns & reason for return
3 Notes & Submit
RMA form
Details of the returned itemsMinimum: 1 item, maximum: 15 items. In order to carry out your warranty claim, we need your invoice or delivery note no. You can recognise it by a leading LI or RE. This information is optional. However, the serial number is mandatory!
Article no.Invoice no./Delivery note no.Serial No.
Reason for returnPlease state at least one reason for return

Please note 

Please fax us the corresponding copies of the invoice or delivery note. (Fax: +49 231 880857-77).

  • If possible, pack the goods in the original packaging.
  • Attach the RMA number to your return so that it is clearly visible from the outside.
  • A copy of your RMA request will automatically be sent to the specified e-mail.
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How can we help you?

All VTIS services at a glance

VTIS remote maintenance

With VTIS remote maintenance, our system technicians dial up to your video system and fix the problem.

With this form you can easily request a service technician.

According to the GDPR, we are obliged to conclude an AVV with our customers in accordance with Art. 28 of the GDPR.